FAQ – Solanas Handmade Jewelry | Orders, Shipping, Returns

Frequently Asked Questions (FAQ) – Solanas Handmade

 

 

How do I place an order?

Simply add your desired items to the cart, proceed to checkout, enter your shipping and payment information, and complete your purchase. You will receive an order confirmation email once your order is placed.

 

I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder. If you still don’t see it, contact us and we will gladly assist you in confirming your order.

 

 

 

What payment methods do you accept?

 

We accept major credit and debit cards, PayPal, and other payment options available at checkout

Are taxes and shipping included in the price?

Taxes are included where applicable. Shipping costs are calculated at checkout based on your order total and selected shipping method.

 

How long does it take to process my order?

Orders are typically processed within 1–2 business days. Personalized or custom items may take longer. Please note that processing times do not include shipping time.

 

Do you ship within the United States?

Yes, we ship to all 50 U.S. states and Puerto Rico using USPS.

 

 

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.

 

 

What if my item arrives damaged or incorrect?

Please contact us within 24 hours of delivery with photos and a description of the issue. We will gladly assist you with a replacement or solution.

 

Can I return or exchange an item?

Yes. Returns or exchanges are accepted within 7 days of delivery, provided the item is unused and in its original packaging. Returns are issued as store credit or exchange only.

Items marked as SALE or LIQUIDATION are final sale.

 

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

 

What materials are your jewelry pieces made of?

Our jewelry is made with a mix of stainless steel and 18K gold plated finishes, depending on the product. Please refer to each product description for material details.

 

Do you restock sold-out items?

Some items may be restocked. If a product is temporarily out of stock, you may sign up for restock notifications on the product page.

 

Can I cancel or modify my order after placing it?

Orders that have already been processed or shipped cannot be canceled. If you need to make a change, please contact us as soon as possible and we will do our best to assist.

 

How can I contact customer support?

You can reach us via email or WhatsApp. We are happy to help with any questions regarding your order or products.